Overview
**Return Policy:**
We at BareZero are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return policy to make your experience as convenient as possible.
**Returns Within 30 Days:**
– For returns made within 30 days of the original purchase date, we will issue a full refund or exchange for the returned item(s) in their original condition with proof of purchase.
– Simply contact our customer service team to initiate the return process.
**Returns After 30 Days:**
– We understand that circumstances may arise that prevent you from returning an item within the initial 30-day period. Therefore, we offer returns after 30 days without any questions asked.
– Items returned after 30 days will be eligible for store credit or exchange, provided they are in their original condition with proof of purchase.
– Please note that return shipping costs for items returned after 30 days will be the responsibility of the customer, unless the return is due to a defect or error on our part.
**How to Initiate a Return:**
1. Contact our customer service team either by the contact us page or email to inform us of your intention to return the item.
2. We will provide you with further instructions on how to return the item and issue a return authorization number if necessary.
3. Pack the item securely in its original packaging along with any accessories or documentation that came with it.
4. Ship the item back to us using a trackable shipping method.
5. Once we receive the returned item and verify its condition, we will process your refund, exchange, or issue store credit as per your preference.
**Contact Us:**
If you have any questions or concerns about our return policy, please feel free to contact our customer service team at BareZeroCustomerService@gmail.com. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.
Thank you for choosing Bare-Zero. We appreciate your business and look forward to serving you again in the future!
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at BareZeroCustomerSerive@gmail.com and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at barezerocustomerservice@gmail.com for questions related to refunds and returns.